Shipping policy

Last updated: 31 August 2026

Every item in this shop is printed when you order it. Nothing sits in a warehouse waiting, which keeps the range wide and the waste low.

Because your product is made to order, there are two parts to the delivery time: production and shipping. The estimates below cover both.

Where we ship

We currently ship to Canada, excluding Quebec.

If your address is not available at checkout, we cannot currently ship to that destination.

How your order is made

After you place an order, it is sent to our fulfilment partner, Printful.

Printful produces your item, packs it and hands it to the shipping carrier. Products may be produced at different fulfilment locations depending on the product and destination.

We don't keep finished products in stock.

Production time

Most orders take approximately 2-5 BUSINESS DAYS to produce before they are handed to the shipping carrier.

Production time is separate from shipping time.

During busy periods, production may occasionally take longer than the usual estimate. If there is a significant delay affecting your order, we will let you know.

Shipping time

Once your order has been produced, estimated carrier transit time to Canada is approximately 5–10 BUSINESS DAYS.

Your estimated delivery time is therefore approximately 7–15 business days (Production: 2–5 business days + Shipping: 5–10 business days)

These are estimates, not guaranteed delivery dates. Carrier delays, customs processing, weather and other events outside our reasonable control can sometimes make delivery take longer.

The most specific delivery estimate available for your order is shown at checkout.

Shipping costs

Shipping costs are calculated at checkout based on the products in your order and your delivery address.

The total amount payable, including applicable taxes and shipping charges, is shown before you place your order.

Tracking

When your order ships, you will receive an email with tracking information where tracking is available.

Tracking information may take some time to become active after the carrier receives the parcel.

If tracking shows that your parcel has been delivered but you cannot find it, check around the delivery address and with anyone who may have accepted it on your behalf. If you still cannot locate it, contact us at hello@dimerch.com and we will help investigate.

If your order is delayed

Shipping estimates are provided in good faith but are not guaranteed delivery dates.

Delays can happen because of carrier disruptions, customs processing, severe weather, strikes, fulfilment issues or other circumstances outside our reasonable control.

If your order is significantly overdue, contact hello@dimerch.com with your order number and we will check its status.

Nothing in this policy limits any cancellation or other rights you may have under applicable consumer protection law.

If your parcel is lost

If your order appears to have been lost in transit, contact us at hello@dimerch.com.

We will investigate the shipment with our fulfilment and shipping partners and work with you on an appropriate resolution.

If an order is confirmed as lost, we will arrange a replacement or refund as appropriate.

If your parcel is returned to us

A parcel may be returned to the fulfilment centre because of an incorrect or incomplete address, an unsuccessful delivery, or another shipping issue.

If the parcel can be reshipped, we will contact you about the available options and any applicable reshipping cost.

If the parcel cannot be reshipped, we will work with you to resolve the order.

Customs and import charges

Orders may be shipped across international borders depending on the product and fulfilment location.

Customs duties, import taxes, brokerage fees or other charges may apply depending on the shipment and destination. Where these charges are not collected at checkout, they may be payable by the customer.

We cannot control customs processing times or charges imposed by Canadian authorities.

Address changes

Please check your shipping address carefully before placing your order.

If you notice an error, contact hello@dimerch.com as soon as possible with your order number. We will try to correct the address before the order enters production or shipping, but we cannot guarantee that a change will be possible.

Once an order has shipped, we may not be able to change or redirect the delivery address.